Brief summaries of some recent work.
Web application: Healthcare services evaluation
Improve the usability and effectiveness of a checklist tool to help users document inspections of government-funded service providers and facilities.
The redesigned application fixed both known and newly discovered usability issues, and users responded favorably from the very first launch.
Over time we’ve iterated on the product to meet different state requirements, while protecting its value as a reliable tool to ensure effective site inspections and overall quality of service.
My role: Research, design
Prepped and facilitated a workshop with users to identify procedural pain points and software shortcomings to guide feature priority decisions
Reviewed business rules and process documents to supplement research activities
Interviewed users to get feedback on designs as well as developed product in use
Established in-app information structures and relationships
Explored different ways to maintain and share a team knowledge base, including site and content maps and a project glossary
Wrote user stories and outlined workflows for individual user types to clarify task details and define interface requirements
Created wireframes to explore different ways to support user tasks in the interface
Mobile application, iOS and Android: Team engagement and communication
A medical facility with over 10,000 employees sought to improve employee engagement, by removing communication obstacles within teams and improving access to organizational services and information through the development of a custom mobile app.
The project is under development by the organization’s internal team. As our team phased out of the project, I worked closely with team members on the client side to ensure a smooth handoff of all research and design artifacts, and made myself available for support as needed.
My role: Research, design, usability testing
In addition to research activites including interviews and existing research review, I designed and conducted multiple usability test sessions onsite, with groups of users as well as individuals. This entailed:
Identifying attributes of “good” participants based on their roles, habits, and contextual factors, and creating effective screener surveys
Tracking individual participation to avoid burnout within a relatively small test pool
Coordinating sessions onsite and managing equipment and space
Creating functional prototypes and facilitation guides, and capturing outcomes effectively
Facilitating test sessions
Organizing and sharing research findings using a variety of methods, including annotated PDFs, research reports, and user personas
Designing the product’s beta test plan
The same medical facility wanted to redesign its massive intranet system, responding to both employee feedback and data evidence suggesting that it was difficult to use. The project, broken into three phases, began with the design of a new microsite to capture most-used features and information based on analytics, to proceed through a content overhaul and information architecture restructuring.
We delivered the first phase of this project to the client’s development team. The subsequent phases of the project are on hold pending internal restructuring at the organization, but preliminary test outcomes suggest a good starting point that should serve users well in the meantime.
My role: Design, usability testing
Using research findings and design assets from the previous project, designed and facilitated usability tests on designs, which entailed:
Defining specific learning goals for testing
Creating two test plans, including scenarios, user profiles, prototypes, facilitation guides, and a method for capturing outcomes
Along with a partner from our client team, conducting two rounds of usability testing, first on medium-fidelity wireframes in an Invision prototype, and then on high-fidelity ones
Analyzed outcomes and summarized findings from research activities, and created visual artifacts to share results with the rest of the team
Based on research findings, made interface design change recommendations via annotated mockups
Placemaking project: Community visioning phase
A project facilitated by the nonprofit Asheville Design Center in partnership with the City of Asheville, our goal was to get community input about how to use a long-vacant and contentiously debated vacant lot in the center of downtown Asheville.
We were challenged to spark imagination, create spaces for trust and good-faith conversation between people at different extremes of opinion, collect feedback and ideas from as wide a representation of our community as we possibly could, and represent those ideas in a vision that accurately reflected what we heard.
At its conclusion the project’s advisory board presented a report to City Council summarizing the community’s vision for the empty lot. While we await a final design based on the vision, the lot is being used for temporary installations, including a community garden tended by neighboring tenants and, recently, a rally to protect immigrant families.
My role: Volunteer researcher
Created project briefs to help different project teams keep track of project goals, responsibilities, and timeline
Designed an activity survey using images to prompt feedback on potential uses of the site, with the intent to spark imagination and encourage people to envision something they may not have thought of before
Conducted brief one-on-one interviews with community members during engagement opportunities
Organized research data to assist with analysis